Friday, September 6, 2024

Customer Success - APOS Publisher for Cloud - Manufacturing and Retail

A European, Benelux-based, manufacturer and retailer specializing in shoes, clothing and accessories uses SAP Analytics Cloud as its Analytics platform. They needed a timely means of distributing personalized sales reports in PDF format to store management on a weekly basis. The timing of report delivery was critical for the organization's scheduled sales meetings. Personalization was also critical: each store needed information specific to its previous week's performance.

Requirements

This organization needed to get weekly sales dashboards in PDF format to hundreds of retail outlets simultaneously to allow review of KPIs and collaboration between outlets. They required:

• Timely Broadcasting
  "Push" broadcasting to non-SAC users to ensure timely receipt of reports, improving accountability within the sales organization and encouraging involvement at the outlet level.
• Personalized Dashboards
  Delivery of outlet-specific key performance indicators and actual sales figures drawn from a BW data source, providing comparable information and consistent measurements between outlets to enable collaboration between stores.
• Granular Control
  The ability to monitor the broadcasting process to ensure prompt delivery of reports to all outlets.

Solution

This customer's SAP Account Executive reviewed their requirements and referred them to APOS. After a successful proof-of-concept exercise, they deployed APOS Publisher for Cloud, which gave them:

• Automated, Targeted, Data-Driven Broadcasting
  Dynamic, data driven processes let them push PDF dashboards via email to the people who need it, when they need it.
• Strategic Timing
  Tailored reports delivered at the specific times required by their sales workflows for maximum impact on decision making and job execution.
• Personalized Data
  Simplified user experience with offline consumption of the filtered and personalized data they need.
• Distribution Monitoring
  Ability to monitor distribution easily from an administrator account to ensure timely delivery of KPIs and sales data.
• Tailored Format
  Consumers receive the information they need in the convenient and specific format they require for immediate use, removing connection barriers.
• Ease of Use
  Data-driven bursting capabilities for "set and forget" broadcasting.

Feedback

"Thanks to the APOS Publisher for Cloud solution, all stores receive, in an automated way, a weekly dashboard with the sales KPIs of the previous week for their store in PDF format. The dashboard gives a clear picture of their store's sales results and stock, and these figures are compared to a cluster of comparable stores. Thanks to this information, the store manager and their team can manage the store perfectly, see where there is still potential and take the necessary actions.

"The implementation of APOS Publisher for Cloud went very smoothly and thanks to the good cooperation with the APOS technical team, problems were quickly solved. It is a stable solution that requires little follow-up."

BI Team Lead